We love our Rainbow Trugs and hope that you do too. However should you order an item and choose to return it, you can. Please follow the procedure below.
Our returns and cancellation policy is based on the UK Consumer Contracts Regulations 2014. You can cancel an order for goods from the moment you place your order and up to 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to keep any or all the items you have ordered. You then have a further 14 days to actually send the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Firstly, email us at firstname.lastname@example.org requesting a returns number and stating your reason for return. We will email you a returns number and a specific returns address. Once we receive any items returned by you, we will process a refund within 14 days. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary*. We will also deduct a sum towards any direct costs incurred by us in fulfilment of your original order (cost of original delivery, payment processing fee, boxes etc.). This will normally be a fixed fee of £10 for standard UK, single parcel, delivered order but is more for Highlands, Offshore Islands and non UK.
Where only part of an order is returned for refund, that would have affected any discounts or special offer prices received on the original order if they had not been ordered, these discounts will be removed from any refund. Examples: Buy 2 get 1 half price. OR Spend over £ for a % discount. OR Free delivery over £45.
Outside of the initial 14 day period described above, returns requests due to extenuating circumstances are handled on a case by case basis, as are claims under our 12 month warranty against manufacturing faults. In these instances email us at email@example.com stating your reasons for the request or details of your warranty claim.
This returns policy does not affect your rights when we are at fault. Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
* IMPORTANT NOTE: Cancelling your order by returning the goods is for cases where the buyer has ordered the wrong size or simply changed their mind. If items have been used, maybe for a one off job or occasion, we will not issue a refund.