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Terms and Conditions

About Us

This web site is owned and operated by A2Z Sales Rainbow Trugs who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
A2Z Sales Rainbow Trugs
The Lodge Badgers Hill Evesham Worcestershire U.K. WR11 4SD United Kingdom
Phone: +44 (0)845 459 8808
Email: sales [at] rainbowtrugs [dot] com
VAT Registration Number: GB473 8180 27


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling

For shipping and handling information, please go to the 'Carriage Charges' page. A link to this page can be found at the top and bottom of our every Page. PLEASE NOTE: A signature is required upon delivery for all purchases.
Delivery Schedule

For orders placed before 1pm Monday to Friday, and subject to cleared payment, we aim to dispatch your order the same day. Our couriers endeavour to deliver next working day to most U.K. postcodes, but this is not guaranteed and will take longer to the Scottish Highlands, offshore Islands and other EU states.

IMPORTANT: Always check your purchases on receipt for shortages or damage. You must report any problems within 48 hours of delivery. Claims for damage within transit require you to keep all packaging for inspection. We MUST insist you follow these instructions for claims and any problems reported after 48 hours from delivery are at the discretion of a2z Sales Rainbow Trugs. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security

When the order is placed at our website, you are passed automatically to either Sage Pay or PayPal's secure server to process your card transaction. We accept 3D Secure Transactions. Your card details are not held in clear text on any web site.
Guarantee

We guarantee your satisfaction. If for any reason you are not entirly happy with any of the goods you receive, please email us at sales@rainbowtrugs.com or telephone +44 (0)845 459 8808 (International +44 +44 (0)845 459 8808) (10am to 6pm daily). All items are primarily covered by the manufacturers guarantee/warranty (if applicable) but as a goodwill service we will always endeavour to process this ourselves as part of our customer service. In some cases we may have to pass you directly to the manufacturer if we ourselves cannot help. In the first instance contact us and we will advise you.
Reaching Us

If you need to reach us, please email us at sales@rainbowtrugs.com or by using the link on the store page, alternatively, you can call on +44 (0)845 459 8808 (International +44 (0)845 459 8808) or write to us at a2z Sales The Lodge Badgers Hill Evesham Worcestershire U.K. WR11 4SD United Kingdom

This is our Postal Address Only. There are no counter facilities and is different to our Goods Return address.
Privacy Policy

a2z Sales do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. When you complete a purchase through our website or by telephone, we will automatically add you to our mailing list. We normally only email you four times a year unless we have a new product launch, special promotion etc. You can unsubscribe from this list at anytime however if you make a new purchase after unsubscribing, you will be re-added to the list. If you have any questions, please email us titled MAILING LIST. We never sell your information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. Occasionally email you news, offers or promotion information.
Returns Policy

We love our Trugs and hope that you do too. However should you order an item and choose to return it, please follow the procedure below.

Our returns and cancellation policy is based on the UK Consumer Contracts Regulations 2014. You can cancel an order for goods from the moment you place your order and up to 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to keep any or all the items you have ordered. You then have a further 14 days to actually send the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Firstly, email us at sales@rainbowtrugs.com requesting a returns number and stating your reason for return. We will email you a returns number and a specific returns address. Once we receive any items returned by you, we will process a refund within 14 days. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary and any direct delivery costs incurred by us in fulfilment of your order.

Outside of the initial 14 day period described above, returns requests due to extenuating circumstances are handled on a case by case basis, as are claims under our 12 month warranty against manufacturing faults. In these instances email us at sales@rainbowtrugs.com stating your reasons for the request or details of your warranty claim.

This returns policy does not affect your rights when we are at fault. Any goods returned should be in saleable condition. 

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.